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Frequent Questions

Our answers give guidance and link to the more extended policies when needed.

  1. Do you have any job openings?
    Do you have any job openings?

    There is an opening for a Digital Services and Navigation Librarian. Please use Indeed for the application process.

    There is an opening for a Customer Service Assistant with a job description below.

    There is an opening for a part-time Reference Librarian. Applications are accepted on Indeed or by mail. No calls, please.
    Reference Librarian

    Our part-time Reference Librarian will assist patrons with research interests, computer questions, and directions in the use of library resources, with positive customer service. Part-time minimum 20-25 hours, including required evening and weekend time. Clearances required. A full description is available @ . No calls, please. Applications submitted to Indeed or:
    Indiana Free Library
    845 Philadelphia Street
    Indiana, PA 15701

    Indiana Free Library
    September 2022

    Job Description

    Reference Librarian

    Reports to: Library Director
    Part-time, as scheduled, Non-exempt

    Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class. Specifications are not intended to reflect all duties performed within the job.

    Job Objectives

    The focus of this part-time position is quality customer service and the ability to lead patrons into library materials or resources. Responsibilities include analyzing the public’s library needs, selecting appropriate library material, applying bibliographic control techniques to library materials, advising the public in their use of library materials, and handling reference and information search requests as needed to support library services. Other work includes providing for the overall care, security, and maintenance of the collections under his/her care, performing a variety of professional duties, providing complex professional and technical library services to the community; and performing other related work as requested in a team-supportive environment.

    Level of Authority: This position requires the ability to work well independently conducting research, offering reference assistance, and overall supervision of the library environment. Performs duties with moderate supervision and coordination by the Director. Good communication with all departments is required. In the absence of the Director or other professionals, the responsibility of building and staff supervision will fall on Reference Librarians as needed. Errors in judgment could impact the Library’s resources and public acceptance of programs, protection of patron confidentiality, personnel, and facilities.

    Work environment: Work is performed primarily in an indoor office setting.

    Essential Functions Statement

    1. Assists Reference services to develop, select, and maintain library collections including books and non-print media and periodicals for circulation and reference.
    2. Verifies book orders for exact bibliographic data and related information to ensure proper ordering.
    3. Performs original cataloging of library materials as needed.
    4. May train clerical staff in acquisition policies and procedures, and operation of various automated systems as needed.
    5. Assists in planning and conducting library programming, such as book clubs, displays, special events such as trivia contests, author events, etc, when needed.
    6. Responsible for maintaining an appropriate library atmosphere and offering computer assistance or technical expertise.
    7. Participates on library committees, and offers assistance with staff training.
    8. Uses all communication channels available to positively promote library services and create public relations communications.
    9. Technology skills sufficient to assist library patrons in the retrieval in library systems and the use of web resources.
    10. Participates in staff meetings and events as required and contributes to positive communications.
    11. May assist with library or administrative functions when requested.

    Additional Functions Statement
    1. Knows and follows library policy and procedures and can operate technology/software, and is able to make suggestions for improvements.
    2. Assists with selection, ordering, and bibliographic control for collections as requested to support library processing.
    3. Operate office equipment including, but not limited to, photocopy machines, projectors, computers, or any equipment used in the library setting.
    4. When assigned assumes shift responsibility for library when supervisor is absent and performance of his/her function is required.
    5. Offers reference as scheduled for all ages and answers reference questions, shares in maintaining reference procedures, and makes suggestions for improvements when appropriate.
    6. Works well with others, including the public, volunteers, and fellow staff. Respects the feelings and needs of co-workers.
    7. Demonstrates continuous effort to improve operations, decrease turnaround times, streamlines work processes, and works cooperatively and jointly to provide quality seamless customer service.
    8. All other tasks for improving overall library service as requested.



    1. Must possess familiarity with online databases and Internet functions.
    2. Must be proficient in the use of email and all library communications.
    3. Must have the ability to work with numbers and statistics accurately and understand verbal and written instructions.
    4. Must have excellent positive customer service, and verbal and non-verbal communication skills, including the ability to work with patrons on reference, or give directions.

    Knowledge, Skills, and Abilities
    Knowledge of:
    1. Principles and practices of public libraries
    2. Adult-oriented resources and materials in all formats.
    3. Principles and techniques of library materials selection with an understanding of quality literature and cataloging.
    4. Books, publishing, the book trade, and book review media.
    5. Basic reference tools and services.
    6. Automated library information retrieval systems with bibliographic control.
    7. Computer equipment and technology used within the library setting.
    Ability to:
    1. Analyze, evaluate, and appropriately select material relevant to the service area community.
    2. Find answers to reference questions that are answerable from materials in the library’s collection and web resources.
    3. Communicate well in the English language by phone, or in person in a one-to-one or group setting.
    4. Technology skills sufficient to assist library patrons in the retrieval of library systems and the use of web resources.

    Education, Experience, and Training
    1. A Masters's degree in library science from an American Library Association (ALA) accredited institution.
    2. Preferred work experience in library settings and knowledge of specific subject areas.
    3. Ability to contribute additional skills to enhance library services when needed.


    1. Strength, for example, to push a loaded book cart weighing approximately 300 pounds on a level floor, to lift or maneuver onto cart loads up to 30 pounds.
    2. Ability to bend, stoop and lift in cramped spaces.
    3. Ability to use hands to grasp or hold library materials for a prolonged period.
    4. Ability to sit and use computer workstation, including keyboard and visual display terminal, for extended periods of time.


    1. Attention to detail.
    2. Ability to communicate effectively, patiently, and courteously with patrons, employees, board members, and other community members, and be responsible for the protection of patron confidentiality.
    3. Ability to handle multiple activities or interruptions at once and to work positively and effectively within a team model.
    4. Ability to use pleasant, effective, and courteous telephone skills.
    5. Flexibility to work a varied schedule when requested, including evenings and weekends when scheduled.

    Use of Tools and Equipment

    Office equipment, such as computer and software, paper cutter, fax, copy machine, telephone, and postage meter. May use various tools for book and other library material repair.

    Indiana Free Library
    September 2022
    Job Description
    Customer Service Assistant

    Reports to: Director and Professional Librarians
    Full-time, Flexible, Non-exempt

    Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class. Specifications are not intended to reflect all duties performed within the job.

    Job Objectives

    This position is responsible for courteous service and accurate processing of materials and payments. Creating interest in services offered, our service staff will promote library programs and activities while reinforcing library policies with positive tact and consistency in all locations. The Customer Service Assistant will assist patrons of all ages and abilities to navigate our collection, online resources, and services.
    A Customer Service position requires an enthusiastic, service-oriented ability to multi-task and organize. This position performs clerical and technical duties, involving checking out and receiving materials, payment processing, Book processing, providing information and assistance, and the general organization of materials. Computer skills are a must as well as good rapport with children and adults. Enthusiastic promotion of library resources is a must. Some weekend and evening hours are required.

    Level of Authority
    Performs duties under the supervision of Director and professional staff, offers quality customer service in all library environments. Errors of judgment could impact the public acceptance of and perception of programs or service and requires the protection of patron confidentiality, personnel, and facilities.

    Work Environment
    Work is performed primarily in an indoor office/classroom setting. At times, outreach events will require operating off-premises.

    Reports to:

    Library Director, works closely with Circulation Staff, Librarians, the Children’s Dept, volunteers, and the public for a team-oriented work environment.

    Essential Functions and Responsibilities:

    • Check out to patron and receive Library print and non-print materials, following established processing procedures.
    • Calculate and collect correct funds from patrons and conduct all financial transactions with correct procedures and accuracy.
    • Process new and replacement library cards, while promoting library services.
    • Respond to public inquiries in a positive and courteous manner: provide information within the scope of knowledge and make reference to appropriate staff when needed.
    • Enforce library policies and procedures with positive tact and consistency.
    • Follow established open and close procedures with responsibility for the security of property and personnel.
    • Assist with collection maintenance and collection functions as assigned.
    • Patience and courtesy is needed for service to all ages and abilities.
    • Maintain library in a neat and orderly appearance, and conduct work with a positive demeanor.
    • Processes Memorial/Honorarium donations when needed.
    • Process library materials to add to collections or perform book repairs when needed.
    • Assist with shelf maintenance when requested.
    • Ordering of library supplies when needed.
    • Assistance with maintenance of collection when requested.
    • Assists with Interlibrary Loan processing when possible.
    • All other assistance as assigned when needed for productive library operations.

    Knowledge, Skills and Abilities:

    • Good communication skills including phone, in-person, or online interactions.
    • Significant keyboarding skills and the ability to sit and use the computer for extended periods of time.
    • Ability to stand or sit for extended periods of time in desk service.
    • Attention to detail, accuracy, and understanding of financial transactions.
    • Ability to learn and understand automated library systems and computer functions.
    • Ability to enthusiastically promote library services and resources.
    • Ability to handle multiple transactions and interruptions with patience.
    • Ability to bend, stoop and lift for prolonged periods in cramped spaces.
    • Ability to work a schedule that includes weekend, evening, and weekday hours,
    accommodating change when needed supporting a team-oriented environment.
    • Ability to converse with all ages to determine and meet reading needs.
    • Ability to promote positive library functions with all communications and interactions.
    • Ability to understand and support all library policies.

    Tools and Equipment:

    Office equipment such as computers, fax, printer, copiers/scanner, telephone systems, credit card terminals, paper cutters, and postage meters. Possibility of a laminator, enlarger, or glue guns, or book repair supplies. Ability to lift 30 lbs and be able to push a cart of possible 100 lbs.

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